Information and Assistance

  • Are you having difficulty paying for your medication?
  • Do you have questions about Medicare and other senior health insurance programs?
  • Are you finding it difficult to navigate through the applications for senior health insurance programs?
  • Are you looking for one place to direct you to all available benefit opportunities?

If you answered “Yes” to any of these questions, the Information and Assistance (I&A) Program at Elder Care Services can help.

Our Information and Referral Specialist is available in the office for free, individual, confidential counseling sessions to educate you or a caregiver about health insurance options. They are certified through the Alliance of Information and Referral Systems (AIRS) and the Senior Health Insurance Program (SHIP).

AIRS is a nationwide, professional credentialing program for individuals working within the information and referral sector of human services. Our agency also has an organization membership with AIRS.

SHIP is a free, statewide health insurance counseling service that provides certification to its volunteer counselors and is sponsored by the Illinois Department of Aging. If you or a loved one are in need of quality information about federal, state, or local health and benefit programs, look no further.

You Have Questions, We Have Answers

you have questions,
we have answers


You Have Questions, We Have Answers

We know that the process of securing benefits can be confusing. That's why we have trained professionals here to answer questions you might have about the often bewildering process of applying.

The Information and Assistance Program can help in completing the Benefit Access Program applications and Extra Help applications, as well as other state and federal application processes.

Are you looking for answers to your questions?

We can assist you in answering questions regarding:

  • Medicare,
  • Medicare Supplement Insurance,
  • Medicare Advantage Plans (HMOs, PPOs, PFFs),
  • prescription drug coverage through Medicare and other sources,
  • extra help from Social Security for prescription drug costs,
  • Benefit Access Program,
  • license plate discounts,
  • Medicaid,
  • Medicaid Savings Program (QMB, SLMB and Q1),
  • and much more.

You Have Questions, We Have Answers

and Opportunities


Information and Opportunities

The Information and Assistance Program provides older adults and their caregivers with current information on opportunities and services available to older adults.

Those who speak with our Information & Assistance Specialist have their needs assessed and are referred to available services in the area.

These services include, but are not limited to:

  • LIHEAP (energy assistance),
  • Senior citizen utility assistance through the City of DeKalb,
  • senior citizen property tax exemptions,
  • free government-sponsored mobile phones,
  • local food pantries,
  • Experience Works (government work program for ages 55+),
  • veteran assistance,
  • and much more.

You Have Questions, We Have Answers

Independent Research

Independent Research

If you would like to find information on available senior service programs independently, Elder Care Services has a resource library located in the front foyer of the office. Please come in and check out our brochure information.

If you can't make it in to the office, there are some useful websites you can visit for Information & Assistance Program purposes.

These websites include: